T’s & C’s in brief for Quick reference.
Our Standard Shipping Service for UK Orders is First Class Post.
All items come with a 12 month Warranty
Payments by Paypal accepted, no surcharges for Credit Cards.
You don’t need to register to use this Website.
You can return items for a refund within 28 days of invoice date*, contact us first for a returns number,
*full Terms apply in section 5.
Customers can contacts us at anytime either by email through firstname.lastname@example.org, or by phone on +44 (0)1954 717420.
1.1 You will be able to access most areas of this Website without registering your details with us.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. Your use of this website implies you accept the terms set out below.
1.3 If you have any concerns about material on our site, please contact us by email at email@example.com.
2. DELIVERY CHARGES
2.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, the majority of orders are dispatched within 24 hours and at most within 3 days, but in any event within 30 days of your order. Customers with orders waiting longer than three days will always be emailed.
2.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.
2.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods.
2.4 All orders are sent by Royal Mail Post. European items and International items are sent by Royal Mail using International signed for all orders.
2.5 By using Royal Mail’s services we hope these items will be received by our customers in an efficient manner. How ever we cannot be held responsible for any delays that occur in transit and items sent by Royal Mail post can take longer.
2.6 Shipping Rates
2.7 Please also ensure correct Country is selected on the shopping basket. Due to banking regulations regarding data, we can not process additional payments to account for incorrect postage and packing charges and these orders may be cancelled with a request to re-order using the correct Country.
3. ORDERING FROM US
3.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement email, detailing the products you have ordered. Customers paying by Paypal will be sent a confirmation email from Paypal detailing the items they have bought, such orders will be dispatched to the delivery address details selected via your Paypal account unless we hear from the customer otherwise with immediate effect.
3.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made , unless we have notified you that we do not accept your order or you have cancelled your order.
3.3 We may refuse to accept an order:
(a) where goods, services or information ordered by you are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
(e) if we do not deliver to your area;
Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.
3.4 Payment Methods – You can pay by Paypal, Visa, Master card, Delta, Visa Electron, Visa Delta, Maestro, Solo or JCB card, just fill out your details on the secure order form and indicate your card type used. We do not accept orders by cheque or postal order.Please also note that due to bank regulations regarding data, we can not process additional payments for items customers require adding to their order.
3.5 Paypal orders. When paying for orders via Paypal, all pages in the carautotech domain will be https using 128 bit SSL encryption.
4.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
4.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods.
4.3 If you notify a problem to us under this condition, our only obligation will be, at your option:
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
4.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3(c) above.
4.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
4.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
5 RETURNS POLICY and CANCELLATION OF ORDERS
5.Change to Process – Returns Authorisation Number Now Required
5.1 This section applies to consumers only (and not to businesses or other organisations) who order goods
5.2 If you wish to cancel your order:
(a) you must use the Cancel Order form on the website before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 5.3
Emails cancellations will be accepted to firstname.lastname@example.org, and should be marked with cancellation or return in the subject line.
5.3 Cancellation Right: You have the right under “The Consumer contracts Regulations 2013” to cancel your order at any time before delivery of the item(s) or within 14 working days of receipt of the item(s) by following our returns process. UK Customers will be refunded the Basic postage charge of your order where the entire order is returned, and you have contacted us within 14 days of the invoice date to obtain a Returns Authorisation Number. Customers will NOT be refunded for Delivery Upgrades chosen on the original order unless the item being returned is faulty or not as described and this reason for return is clearly stated on request of a Returns Authorisation Number. This does not apply to customers outside the United Kingdom.
5.4 Before you return items to us, you MUST comply with these terms and conditions and obtain a Returns Authorisation Number from us first stating the reason why you wish to return the items. If items are not compatible, our technical team may investigate this prior to a returns number being issued. You can contact us by email email@example.com. Please ensure the RAN number and a copy of your invoice are enclosed with your order. Failure to do this will impede our ability to complete the refund.
5.5 If you contact us within 14 days of your invoice date, and are returning the entire order, you will also be refunded your original standard postage charges (Delivery Upgrades not included) (UK Orders Only). This does not apply after 14 days, or for return of part of the order. Returns must still be received by Car Auto Tech within 28 days of invoice date.
You can still return goods you have ordered from us within 28 days of invoice date, and you will require a Returns Authorisation Number. The costs of returning goods to us shall be borne by you and Returns must still be received by Car Auto Tech within 28 days of invoice date.
5.6 Upon receipt of the goods (within 28 days of invoice date) we will give you a full refund within 14 working days of the amount paid for products (and original basic postage costs if within the terms of 6.3 to 6.5), less (if for any reason the these costs have not been paid by you) the costs of delivery to us and/or the costs of any Delivery Upgrades you have chosen at the point of ordering.
5.7 Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original unopened packaging. Car Auto Tech reserves the right to refuse or to deduct an amount of a refund on any item that is incomplete, damaged, or where Car Auto Tech considers the customer to have diminished the value of the product by not handling with reasonable care.
5.8 Returns Process: It is the Buyer´s responsibility to ensure that they have a Returns Authorisation Number from us and this is enclosed with a copy of the invoice with the parcel. Should the Buyer fail to enclose these details, Car Auto Tech may not be able to refund the items until able to identify the related order if at all . Should the Buyer fail to return their goods to the return address provided, Car Auto Tech will not be held responsible for any delays to refunds or postage issues.
5.9 Other Returns: Other than for defective products, returns outside the timeframe set out above, will not be accepted. Any unauthorised returns will be refused.
5.10 Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Car Auto Tech. This does not affect your statutory.
5.11 Lost Returns: Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Car Auto Tech are not liable for any lost return parcels.
5.12 – For Return of large order over £250 , Car Auto Teach reserves the right to impose a restocking fee of not more than 20% of the goods value of the items being returned.
5.13 The rights to return the goods to us as referred to in clause 5.3 to 5.9 will not apply in the following circumstances: –
* in the event that the product has been used or tampered with
* in the case of software, audio or visual products, where the packaging has been unsealed
* more than 28 days have passed since the invoice date
The provisions of this clause 5.12 do not affect your statutory rights.
14. GOVERNING LAW AND JURISDICTION
14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.
14.2 We do not warrant that materials, services or information for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
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